At Timothy Devices, we aim to deliver your home tech gadgets in a timely and efficient manner. Please review our shipping policy below for details on delivery times, shipping charges, and other important information.
1. Shipping Locations
Unfortunately, we do not offer international shipping at this time.
2. Processing Time
- Orders are processed within 1-2 business days from the time of order confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods and Delivery Time
We use reliable local courier services to deliver your orders. The typical delivery time is as follows:
- Standard Shipping: 3-7 business days
- Delivery times may vary based on your location and courier availability.
4. Shipping Charges
- If there are any changes to shipping charges, you will be notified before completing your purchase.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your order’s progress.
6. Delivery Issues
- If your order hasn’t arrived within the estimated delivery window, please contact us at [email protected] with your order number, and we will investigate the issue.
- We are not responsible for delivery delays caused by external factors, including weather, courier delays, or incorrect delivery information provided at checkout.
7. Missing or Damaged Items
- If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery for assistance with a replacement or return.
- To report damaged or missing items, please email [email protected] with your order number and relevant photos of the issue.
8. No Refunds on Shipping
Shipping charges are non-refundable unless the order was not delivered due to an error on our part.
For any questions regarding shipping, please reach out to [email protected].