At Timothy Devices, we strive to provide high-quality home tech gadgets. If you’re not completely satisfied with your purchase, we offer a return and refund policy with the following terms:
1. Eligibility for Returns and Refunds
- You may return a product if it is damaged or defective upon delivery.
- Returns must be requested within 7 days of receiving your product. After this period, we will not accept any returns or offer refunds.
2. Conditions for Return
- The product must be in its original, unused condition with all packaging, accessories, and labels intact.
- Products that are used or opened are not eligible for return unless they are defective.
3. Process for Returns
To initiate a return or request a replacement for a damaged or defective product, please contact our customer support team at [email protected] within 7 days of delivery. Include:
- Your order number
- Photos or a description of the damage/defect
Once we review your request, we will provide further instructions for returning the item.
4. Refunds
- Refunds are processed only if the product is defective and is returned in the condition specified above.
- Refunds will be issued to the original payment method (Cash on Delivery orders will receive a refund via cash).
- The processing time for refunds is typically 7-14 business days after we receive the returned product.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer, except in cases where the product is defective or damaged upon delivery.
- If the return is due to a defect, Timothy Devices will cover the return shipping costs.
For any questions or concerns regarding returns and refunds, please contact us at [email protected].